Canyon bikes

I am thinking about a new road bike and the Canyon Ultimate seems like a very good value for a higher end bike.  However this is mail-order only, based in Germany.  I was wondering if any TCBC members have had experience with Canyon bikes.  For example:

You can't try before you by, so how has that worked out?

How is the support?  I assume phone only.

Will local bike shops be happy to service this brand?

Any other experiences, good or bad?

Thanks in advance

MQ